Gone home review3/16/2023 ![]() ![]() I however am not waiting for there investigation, as I have proof what they sold me was a steaming pile of s#%*e as I have pictures, and lots of them. They ask to allow for 56 days to investigate, but banks are restricted on the amount of time between time of sale and a dispute for money back claims. I have been in accommodation in Rhyl for £25.00 a night better than this place. This has cost me nearly £1500 to sleep in a place not fit for a dog, I have seen cleaner dog boarding kennels. The flights, the transfers, the seat allocations. Trust me when I say this, if I not given a full refund, I will smear you all over watch dog. How bloody dare you put me and my child into an establishment like that. The picture of pipe work with mould and rotting food was the last straw. the room was filthy, the bath was cracked and just filled in with putty. I asked if a Love holidays agent could come and view the hotel and rooms, and flatly refused to do so. I arrived at the hotel just gone 11.30 the perilous evening. I even telephoned your overseas number at 4a.m in the morning. I hold you LOVEHOLIDAYS fully accountable for selling this holiday to me. I even telephoned the hotel some two weeks before the trip, and explained to the hotel staff this was the very first holiday abroad with my only child. This was no easy task to save that money, as I went with out food at home some months. Might I also add I am disabled and on benefits. This holiday took me over 4 months to save for, and pay for. The dinning room had no aircon at all, no windows, the heat was unbearable, you just sat there and sweat. If you needed a drink before or after them times you was charged. Water was pouring in from the above swimming pool into the reception area, the all inclusive started at 10 am, and finished at 11pm. You and your incompetence ruined our holiday. I spent the rest of the holiday catching up on sleep. I ended up putting the mattress on the floor, but did no good. The noise from outside, and the heat, I had no sleep for nearly 48 hours. The air con did not work at all, nor did half the hotel in fact. The room smelled of mold, amonia, damp, and urine could also be smelled. The sheer ignorance from the hotel, and the audacity to think, and even imply that it was acceptable for me and my young child to sleep in them conditions was completely disgusting. This is not a 4 star hotel, I would not let a stray dog sleep in that hotel, or its rooms. ![]() I need this moving to senior management right now. DISGUSTING HOTEL VERIFIED BY LOVE HOLIDAYS AS 4 STAR. ![]()
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